Welcome to operademontreal.com (hereinafter referred to as the "Site" for the purposes herein). The services offered by the Site are provided by the Opéra de Montréal (hereinafter referred to as the "Company"), which is the operator and operator of the Site, subject to the terms of use set forth herein (hereinafter referred to as the "terms of use"), which also include the privacy policy (hereinafter referred to as the "Policy").

The domain name of the Site, operademontreal.com, is a domain name exclusively owned by the Company, which owns it in perpetuity and reserves exclusive use of it.

The Site includes services, text, writings, data, images, graphics, photos, audio and video clips, and other elements, including software, source code, computer programs, and databases allowing the proper functioning of the Site (hereinafter collectively referred to as the "Content"), provided to you to offer the services on the Site.


The Company, operating the Site, is committed to ensuring the protection and confidentiality of the personal information you provide or transmit in the context of booking or purchasing show tickets or events or making donations, as well as through our other points of contact (telephone and email exchanges with our customer service and philanthropic development service). The Company acknowledges and declares that all documents and personal information transmitted by a user will at all times remain the sole property of that user.

To best protect your personal information and privacy, when the Company collects your personal information, it is kept confidential. The Company collects, uses, and/or communicates your personal information only with your consent. The Company requests your explicit consent before sending you offers and/or information from the Company and/or an event provider. By providing the Company with your personal information and conducting a transaction with the Company, you consent to the collection and use by us of your personal information for these specified purposes.

The Company will ensure the protection of your personal information that you provide, and as mentioned earlier, the Company will also never transmit them to third parties or share them with third parties for commercial or marketing purposes without obtaining your prior consent, except as follows:

As a resident of Place des Arts, the Company uses the TicketMaster service, a third party, to manage all ticketing transactions. Through TicketMaster, the Company obtains your personal information through the Archtics ticketing system. For more information on TicketMaster's privacy policy, please refer to its privacy policy page: https://privacy.ticketmaster.ca/fr/privacy-policy.

During your reservation or purchase, by phone, at the box office, or online, some of your personal information is collected in a customer account shared between the Company, Place des Arts, and its other resident companies (Compagnie Jean Duceppe, les Grands Ballets Canadiens, and LOrchestre métropolitain) to facilitate the management of your future purchases of tickets, ancillary services, and donations to them. Place des Arts and its resident companies have implemented measures to protect the confidentiality of your personal information and various transactions made in your customer account. For more information on Place des Arts' privacy policy, please refer to its privacy policy page: https://placedesarts.com/fr/avant-de-faire-une-transaction/politique-de-confidentialite.

If your personal information is submitted to the email rh@operademontreal.com when you apply for a position with the Company, this information is used for the review and follow-up of your application. We may retain your personal information for a certain period but only to consider your application for current or potential positions. This information may be shared with third-party service providers (such as third-party recruitment agencies) appointed by us to collect, store, and analyze applications for posted positions.

The Company will ensure to use and transmit your personal information only for the purposes for which they were collected unless you consent to their use or transmission for other purposes, or unless permitted or required by law.

Furthermore, the Company will ensure not to sell, rent, share, lend, transmit, or exchange with anyone, including external organizations or third parties, your personal information entered, nor the list of Site users, nor their personal information for marketing purposes.

The Company will not disclose your personal information to third parties except in the following circumstances: the Company reserves the right to disclose personal information to a third party when a law, regulation, regulatory body, search warrant, subpoena, or court order requires or legally authorizes it to do so.

Since the Company's operations partially take place on the web, it will take appropriate measures to protect them against loss or theft, or unauthorized access, communication, reproduction, use, or modification.

There are a number of places on the Site where you can click on a link to access other websites that are not operated under this Policy. For example, if you click on an ad or search result on the Site, you may be directed to a website that is not owned by the Company. These third-party websites may independently request and collect information, including personal information, from you, and in some cases, the Company may provide information about your activities on these websites. The Company recommends checking the privacy statements of all third-party websites you visit by clicking on the "Privacy" link usually found at the bottom of the web page you visit.

Additionally, the Company will take the necessary measures, acting according to the best industry standards, to ensure that the equipment, computer systems, and software of the Site are always at the forefront of technology to ensure excellent protection of your information, personal information, and documents.

The Company takes the necessary security measures (including material, electronic, and procedural measures) to protect your personal information from unauthorized access and disclosure. For example, only authorized employees can access personal information, and they can only do so to the extent necessary for authorized business functions. The Company requires their authorized service providers to protect your personal information in the same way. Even though we take appropriate security measures required by law, no security is infallible. Users must remain vigilant in the handling and disclosure of their personal information and should avoid transmitting personal information via unsecured email. For information on how to protect your personal information, you can consult resources from one of the following websites:

• Quebec Access to Information Commission (http://www.cai.gouv.qc.ca/)

• Office of the Privacy Commissioner of Canada (http://www.privcom.gc.ca/)

Other information collected through our site:

Use of cookies and other technologies to collect information.

The Company uses various technologies to collect information from your computer and about your activities on the Site.

• Automatically collected information. The Company automatically collects information from your browser when you visit our Site. This information includes your IP address, the type and language of your browser, access times, the content of any non-deleted cookies that your browser has previously accepted from the Company (see "Cookies" below), and the addresses of websites that directed you to the operademontreal.com website.

• Cookies. When you visit the Site, the Company may assign a "cookie" (small unique identifier text file) or a series of cookies to your computer to facilitate access to the Site and personalize your online experience. For example, when you log in to the Site, the Company records your email address and name in your account with La Société de la Place des Arts de Montréal in the cookie file on your computer. You can also save your password in this cookie file if you have indicated that you would like your password to be saved for automatic logins. For security purposes, the Company encrypts all usernames, passwords, and other data related to user or member accounts stored in these cookies. In the case of sites and services that do not use a username or member, the cookie contains a unique identifier. By using a cookie, the Company can also automatically collect information about your online activities on the Site, such as the web pages you visit, the links you click on, and the searches you perform on our site. Most browsers automatically accept cookies, but you can usually change your browser settings to reject them. If you choose to reject cookies, please note that you may not be able to log in to the Site or use some of its interactive features. The Help icon on the toolbar of most browsers tells you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to disable cookies.

• Other technologies. The Company may use standard Internet technology, such as pixel tags, invisible pixels, or spies, or other similar technologies, to track your use of the operademontreal.com website. The Company may also include spy pixels in emails or promotional newsletters sent by email to determine if these messages were opened and if there was a response. A spy pixel is a small file placed on a web page that allows a website to perform certain tasks, including counting users who have viewed that page or accessing cookies. The Company may also receive an anonymous identification number if you visit our site from an online ad displayed on a third-party website. The information the Company obtains in this way allows the Company to tailor the services the Company offers to visitors to the Site, transmit targeted ads, and measure the overall effectiveness of online ads or other activities.

• Information collected by third-party advertising agencies. The Company may allow third-party advertising agencies, including advertising networks, to display ads on the Site. These companies may use tracking technologies, such as cookies, to collect anonymous information about users who view or interact with their ads. The Site does not provide personal information to these third parties, but they may collect information about where you, or others using your computer, have viewed the ads they display and/or clicked on them and associate this information with your subsequent visits to the advertised websites. They may also combine this information with personal information they collect from you. The collection and use of this information are subject to the privacy policy of the relevant third party. This information allows them to deliver targeted ads and assess their effectiveness.

Please check this page regularly to stay informed of changes made to this Policy, as the Company may update it from time to time. If the Company modifies the Policy, the new Policy will be accessible on the Site with the date of the last revision and will comply with applicable laws. Continuing to use the Site after the implementation of the revised Policy indicates that you have read, understood, and accepted the current version of the Policy.

Our privacy officer

To ensure the protection of the personal information it holds, the Company has established, within its staff, the position of privacy officer. If you have any questions about this Policy or a request for access or correction regarding your personal information, you can contact us by email or mail at:


Stephanie Laichi, Director of Communications and Marketing

260, boul. De Maisonneuve Ouest

Montreal, QC H2X 1Y9

514 985-2222


In the event of a change in the person assuming this role, Site users will be notified by a prominently displayed note on the Site.

Last updated: January 2024